I did a lot of research on hotels in Tg Pinang before settling for this, based on its many positive feedback given on its customer service. But I must say I am disappointed. I could not exactly feel the warmth upon my arrival though I was under a pre-conceived notion that the people in this hotel should be friendly. But I must admit Gren who received us at the Terminal speaks good english and appeared pretty helpful. But during my four day stay there, I only saw him twice. Probably, the staff there prefers to host the Europeans.
They appeared not too helpful upon learning that we are not taking their local tours to outer skirts of Tg Pinang. The only good thing about this hotel is that it has free wifi and also free transport to the the town area.
In terms of great customer service which many had given them thumbs up, I beg to differ. I was making some general enquiries when the receptionist attending to me suddenly just turned away and chatted to her friend who came. In general, not exactly what I had expected interms of csutomer service.
Probably I was expecting too much. The room is considered clean but decor too outdated. Requested for morning call at 8am but they called only at 8. If you know teochew, then it's so much easier as all Chinese converse in this language. We spent most of our time joining the locals slacking in the coffeeshop: Food is cheap but we tried to ask the driver to recommend us some places for seafood or where the locals eat, they ended up bringing us to hotels and upon reaching there, the restaurant was empty!
We returned to Pelangi Hotel for our cravings for seafood, and again, do not expect too much but can expect many flies and mosquitoes though. It's a good place to slack and do nothing, especially with the stressful lifestyle in Singapore.
