We need an additional bed for our son, and both cannot guarantee cots, although the Peppermill did say if upon arrival they do not have a cot they will refund our money. While we would prefer to stay at the Atlantis, they will not return our deposit if a cot is not available - that of course does not bode well for us.
Both properties cannot guarantee adjoining rooms. So my questions are: which property do you think will have better customer service and go the extra length upon arrival to help us either a cot or adjoining room?
We normally stay in star properties and realize Reno is not Vegas , but would like some input on deciding which property would be better for us. The Tuscany tower has adjoining rooms that are separated from the hallway by a single lockable door. That's probably what you are needing. I would imagine the Atlantis has similar set-ups. I'm not trying to be biased, because the Pepp does treat me real well, but since you're springing for the Tuscany rooms, I can't forsee that being a problem, at check-in.
I've always found their service to be the best in town. I just can't see the cot issue as being a problem at either place, once you get there. But then, I've never needed a cot before. If nothing else, getting two adjoining rooms in the "regular" tower seems possible. If you go this route, the Pepp rooms are the better of the two. As for food, Atlantis has the better buffet.
Pepp has the better ethnic food. Edge to Atlantis, overall. Less smokey? They're even. Some parts of each casino are smokier than others. But Atlantis' skybridge is entirely smoke-free, and has excellent seafood. Wondering if two queen sized beds are not sufficient? You also don't note how old your son is - certainly a small child could share a queen with one of the parents.
